AikoAI

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Delete your AikoAI account

You can initiate permanent deletion from within AikoAI. This page explains the steps, what is removed and how Apple subscriptions are handled.

Last updated: 23 September 2026

How to initiate deletion

You can delete either a guest account or an AikoAI account linked with Sign in with Apple directly from the app.

  1. Open AikoAI using the account or guest session you want to delete.
  2. Open the menu, then choose Account.
  3. Choose Delete Account and read the deletion warning.
  4. Complete the deliberate confirmation shown in the app. Apple-linked accounts require fresh Sign in with Apple authorisation; guest accounts do not.
  5. AikoAI will begin the permanent account-deletion process and clear the local session when it completes.
Deletion is permanent. You will lose access to the profile, conversation information and remaining usage associated with that AikoAI account. Apple-linked accounts may also contain persistent memories. Guest accounts do not use persistent-memory extraction. This cannot be undone.

What deletion removes

Deletion is designed to remove information associated with your AikoAI account from the active service, including:

  • your AikoAI profile and learning preferences;
  • stored conversation turns and conversation summaries;
  • persistent memories associated with the account, where that feature has been used;
  • active AikoAI voice-session and usage associations where deletion is operationally and legally appropriate;
  • your Supabase authentication account, including an anonymous guest identity where applicable; and
  • local AikoAI session and pending-preference information on the device.

If a live voice conversation is active, AikoAI will end it before deletion proceeds. Sign in with Apple authorisation associated with an Apple-linked AikoAI account will be revoked where required. Guest accounts do not have an Apple identity to revoke.

Information that may be retained for a limited purpose

We may retain the minimum information reasonably required to comply with legal, tax, accounting, fraud-prevention, security, dispute or enforcement obligations. Apple and RevenueCat may separately retain transaction and subscription records under their own legal obligations and privacy policies. Information retained for these limited purposes is not kept in the active AikoAI profile for continued personalisation.

Account deletion does not cancel your Apple subscription

Important: deleting AikoAI and cancelling Aiko Monthly are separate actions. Deletion does not stop an App Store subscription from renewing.

Before or after deleting your account, cancel Aiko Monthly through:

  1. iPhone Settings → your name → Subscriptions → AikoAI → Cancel Subscription; or
  2. Apple's subscription-management page.

Apple controls App Store billing, cancellation and refund eligibility.

If you cannot access the app

If you cannot reach the account-deletion control, email help.metrolabs@gmail.com with the subject “AikoAI account deletion request”.

For Apple-linked accounts, we may need to verify that you control the account. Guest accounts have limited recovery and verification options because they are not linked to a permanent Apple identity. If access to a guest identity has already been lost, support may not be able to reconnect you to that same guest account. Do not email your Apple password, sign-in codes or payment details.

Before you delete

  • Finish or end any active voice conversation.
  • Cancel the Apple subscription separately if you do not want it to renew.
  • Understand that saved conversation context and any persistent memories associated with the account cannot be restored after deletion.
  • If you are using a guest account, deletion permanently removes access to that guest identity.
  • If you use Sign in with Apple and only want to stop using AikoAI temporarily, you may sign out instead.

For more information about processing and your legal rights, read the Privacy Policy.