AikoAI

Metro Labs Support

How can we help?

Find quick answers for AikoAI or contact us directly. We aim to make account, voice and subscription issues straightforward to resolve.

Email support

Contact Metro Labs Support

Email help.metrolabs@gmail.com. Please include:

  • a short description of what happened;
  • the steps that led to the issue;
  • your iPhone model and iOS version, if relevant; and
  • the exact error message or a screenshot with private information hidden.
Do not email passwords, verification codes, full payment details or highly sensitive conversation content. We will never ask for your Apple password.

Voice conversations

AikoAI cannot hear me

Open iOS Settings, find AikoAI and confirm Microphone access is enabled. Also check that another call or app is not using the microphone.

No sound from AikoAI

Raise media volume, check silent audio routes, and disconnect or reconnect Bluetooth headphones. Confirm the expected speaker or headphones are selected.

A conversation will not connect

Check Wi‑Fi or mobile data, close and reopen the conversation screen, then try again. Temporary service or network interruptions can affect realtime voice.

AikoAI misunderstood me

Speak clearly, reduce background noise and correct AikoAI naturally. AI speech recognition and responses can make mistakes.

Subscription and purchases

Manage or cancel Aiko Monthly

Open AikoAI's Account screen and choose Manage Subscription, or visit Apple's subscription-management page. Apple handles payment and cancellation.

Restore Purchases

In AikoAI, open Account and choose Restore Purchases. Make sure the iPhone is signed into the same App Store account used for the original purchase. Restoring does not create a new charge.

Request a refund or report a billing problem

App Store billing and refund requests are handled by Apple. Visit reportaproblem.apple.com or contact Apple Support.

Subscription looks inactive

Confirm the subscription is active in Apple settings, restore purchases, and reopen AikoAI. If it still appears inactive, email us with the error and approximate time it occurred. Do not send payment-card details.

Remaining voice minutes

Aiko Monthly includes 200 live voice minutes (12,000 seconds) per billing period. AikoAI's server records eligible usage and shows the remaining allowance in Account.

  • If the screen says No active usage period, restore purchases and confirm the subscription is active.
  • After ending a conversation, pull down on the Account screen to refresh the displayed usage.
  • If the allowance is exhausted, new live conversations remain unavailable until the next eligible billing period begins.
  • Displayed minute values may be rounded, while authoritative usage is recorded in seconds.

Sign in and account access

AikoAI uses Sign in with Apple. Use the same Apple identity you originally used for AikoAI. If you chose Hide My Email, your account may display an Apple private relay address rather than your personal address.

If Sign in with Apple fails, check your network connection and Apple system status, then restart the app. For persistent issues, contact support.

Privacy and account deletion

Our Privacy Policy explains how voice, conversation text, memories, account and subscription information are processed. The account-deletion page explains how to permanently delete an AikoAI account and why Apple subscription cancellation is separate.

For a privacy request, email help.metrolabs@gmail.com with “AikoAI privacy request” in the subject line.